Summary
Skilled technical writer with expertise in agile software development, user experience, usability, web development, finance, online help, single-sourcing, languages, and localization. Highly accomplished in coordinating with cross-functional teams.
Skills
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Languages
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Professional History
Adjunct Faculty – James Madison University
January 2015 – Present | Harrisonburg, VA
- Teach course in Technical Communication for Computer Science majors.
Content Administrator – Venture Interactive
September 2014 – Present | Harrisonburg, VA
- Review and revise online training materials in a variety of languages.
Adjunct Faculty – American National University
September 2014 – Present | Harrisonburg, VA
- Teach course in Technical Communication for Information Technology Professionals.
Localization Engineer – Advanced Language Translation
December 2013 – Present
- Implement single-sourced document systems in a variety of languages using Flare.
Technical Writer – Aker Wade Power Techologies
May 2013 – Present | Charlottesville, VA
- Design and implement single-sourcing system to produce multiple outputs from master document using SmartDocs plug-in to Microsoft Word.
- Manage localization of single-sourced documents into a variety of languages.
- Create new documentation and design new user assistance systems.
Technical Writer – ShareStream
January 2013 – Present | Gaithersburg, MD
- Update and expand documentation of media-streaming system for universities.
Editor and Writing Consultant – Future Generations
October 2012 – January 2013 | Circleville, WV
- Edited book on community health services in Afghanistan.
Technical Writer – Rosetta Stone
January 2006 – June 2012 | Harrisonburg, VA
- Created online help system, hardcopy manuals and pdfs, and other documentation as needed for language-learning software.
- Reviewed and revised user interface text and helped design user experience through usability reviews.
- Participated with software developers in agile scrum teams.
- Coordinated SimShip (simultaneous shipment) of localized software and documentation in up to nine languages (an amazing feat).
- Used language proficiencies – Italian, Russian, Spanish, French, and Japanese – to assist in linguistic QA of software and documentation.
- Performed live and video training of offsite and in-country information developers and translators, including in Japan, Korea, and China.
- Coordinated with software support to create knowledge base articles for customer success.
Technical Writer – Ferguson Enterprises
March 2005 – September 2005 | Newport News, VA
- Documented internal systems for Sarbanes-Oxley compliance.
Technical Proposal Writer – Digimarc ID Systems
September 2003 – December 2004 | Burlington, MA
- Created technical proposals to state, federal, international, and commercial clients for secure ID systems such as driver’s licenses.
Technical Proposal Writer – HCL Technologies
February 2002 – March 2003 | Quincy, MA
- Created technical proposals to state, federal, international, and commercial clients for document management systems.
Technical Writer – Various
January 2001 – December 2001 | Boston, MA
- Technical writing for various contract clients.
Technical Writer/Web Developer – Arrakis, division of JP Morgan Chase
February 2000 – January 2001 | Cambridge, MA
- Created and developed web help in coordination with software developers for multi-tiered financial services.
Previous Relevant Experience
- FarSight Financial Services, D.E. Shaw: Senior Technical Writer, Series 7 Representative
- Applix and Access Technologies: Technical Writer
Education
Harvard University, Bachelor’s Degree in Russian Language and Literature – Graduated Cum Laude
Professional Development
- Scrum Master Training for Scrum Agile Development Methodology, 2006.
- Participated in professional conferences:
- Society for Technical Communicators (STC)
- WritersUA
- WorldWare
- Training in Flare Help Authoring Tool, including advanced course in single-sourcing.
- Series 7 (stockbroker license) for expertise in finance.