Professional Experience


Skilled technical writer with expertise in agile software development, user experience, usability, web development, finance, online help, single-sourcing, languages, and localization.  Highly accomplished in coordinating with cross-functional teams.


  • Software Documentation
  • User Interface Text
  • HTML/XML Coding
  • SVN Source Control
  • Scrum Agile Development
  • Single-Sourcing
  • Flare Help Authoring Tool
  • SmartDocs
  • Adobe Fireworks
  • SnagIt, Adobe Fireworks
  • Usability, User Experience
  • Languages
  • Localization Management
  • Internationalization
  • Training


  • Italian: Intermediate High
  • Spanish: Intermediate
  • Japanese: Beginner
  • Russian: Advanced
  • French: Intermediate

Professional History

Adjunct Faculty – James Madison University
January 2015 – Present | Harrisonburg, VA

  • Teach course in Technical Communication for Computer Science majors.

Content Administrator – Venture Interactive
September 2014 – Present | Harrisonburg, VA

  • Review and revise online training materials in a variety of languages.

Adjunct Faculty – American National University
September 2014 – Present | Harrisonburg, VA

  • Teach course in Technical Communication for Information Technology Professionals.

Localization Engineer – Advanced Language Translation
December 2013 – Present

  • Implement single-sourced document systems in a variety of languages using Flare.

Technical Writer – Aker Wade Power Techologies
May 2013 – Present | Charlottesville, VA

  • Design and implement single-sourcing system to produce multiple outputs from master document using SmartDocs plug-in to Microsoft Word.
  • Manage localization of single-sourced documents into a variety of languages.
  • Create new documentation and design new user assistance systems.

Technical Writer – ShareStream
January 2013 – Present | Gaithersburg, MD

  • Update and expand documentation of media-streaming system for universities.

Editor and Writing Consultant – Future Generations
October 2012 – January 2013 | Circleville, WV

  • Edited book on community health services in Afghanistan.

Technical Writer – Rosetta Stone
January 2006 – June 2012 | Harrisonburg, VA

  • Created online help system, hardcopy manuals and pdfs, and other documentation as needed for language-learning software.
  • Reviewed and revised user interface text and helped design user experience through usability reviews.
  • Participated with software developers in agile scrum teams.
  • Coordinated SimShip (simultaneous shipment) of localized software and documentation in up to nine languages (an amazing feat).
  • Used language proficiencies – Italian, Russian, Spanish, French, and Japanese – to assist in linguistic QA of software and documentation.
  • Performed live and video training of offsite and in-country information developers and translators, including in Japan, Korea, and China.
  • Coordinated with software support to create knowledge base articles for customer success.

Technical Writer – Ferguson Enterprises
March 2005 – September 2005 | Newport News, VA

  • Documented internal systems for Sarbanes-Oxley compliance.

Technical Proposal Writer – Digimarc ID Systems
September 2003 – December 2004 | Burlington, MA

  • Created technical proposals to state, federal, international, and commercial clients for secure ID systems such as driver’s licenses.

Technical Proposal Writer – HCL Technologies
February 2002 – March 2003 | Quincy, MA

  • Created technical proposals to state, federal, international, and commercial clients for document management systems.

Technical Writer – Various
January 2001 – December 2001 | Boston, MA

  • Technical writing for various contract clients.

Technical Writer/Web Developer – Arrakis, division of JP Morgan Chase
February 2000 – January 2001 | Cambridge, MA

  • Created and developed web help in coordination with software developers for multi-tiered financial services.

Previous Relevant Experience

  • FarSight Financial Services, D.E. Shaw: Senior Technical Writer, Series 7 Representative
  • Applix and Access Technologies: Technical Writer


Harvard University, Bachelor’s Degree in Russian Language and Literature – Graduated Cum Laude

Professional Development

  • Scrum Master Training for Scrum Agile Development Methodology, 2006.
  • Participated in professional conferences:
    • Society for Technical Communicators (STC)
    • WritersUA
    • WorldWare
  • Training in Flare Help Authoring Tool, including advanced course in single-sourcing.
  • Series 7 (stockbroker license) for expertise in finance.

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